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SHIPPING & RETURNS INFO

To view tracking for your order, please log into your account, go to ORDERS and VIEW to see the relevant order info.

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Shipping Costs and Estimated Delivery times;

  • USA / 5 – 7 working days
    • Hawaii / Flat rate $40
    • All other States / Flat rate $10
  • Canada / 7 – 10 working days / Flat rate $30

RETURNS: If you have ordered and realise you have the wrong size/product, you will need to return it within 10 working days. Please make another Order for the correct product and once we receive your return, we will refund you for the original PRODUCT COST.

Please send your return to;

Returns – The Better Packaging Co

5350 W Harold Gatty Drive Suite A

Salt Lake City,

UT 84116 800-815-7824

Shipping Costs & Estimated Delivery times;

  • UK  / 1 – 3 working days / Flat rate GBP7
  • Rest of Europe (excl. Russia) / 5 – 7 working days / Flat rate GBP15

If you have ordered and realise you have the wrong size/product, you will need to return it within 10 working days. Please make another Order for the correct product and once we receive your return, we will refund you for the original PRODUCT COST.

Please send your return to;

Returns – The Better Packaging Co (StoreShip)
Chelsea House
Chelsea Street
Nottingham NG7
7HP United Kingdom

**Please note that due to the Chinese New Year holidays we will not be dispatching Asia orders between the 20th of January until the 1st February. We have been advised to expect longer leader times on the dispatch and delivery of orders follow the holiday period.**

Standard Shipping Costs & Estimated Delivery times;

  • China / 3 – 5 working days / Flat rate US$30
  • Indonesia / 5-7 working days / US$10/kg
  • India / 7 – 10 working days / Flat rate US$100
  • Russia / 5 – 7 working days / Flat rate US$50
  • Rest of Asia / 5 – 7 working days / Flat rate US$30

If you have ordered and realise you have the wrong size/product, you will need to return it within 10 working days. Please make another Order for the correct product and once we receive your return, we will refund you for the original PRODUCT COST.

Please send your return to;

Returns – The Better Packaging Co
四川省成都市双流区通关路86号2号库中国邮政跨境电商A8
Postal Code: 610200
Contact Person: 周娅 (TBP)
Contact No. 18117801604

Shipping Costs & Estimated Delivery times;

  • NSW, QLD, VIC & ACT / flat rate $10
  • SA, WA, NT & TAS / weight-based pricing
  • Metro / 1-2 working days
  • Country / 2-5 working days

RETURNS: If you have ordered and realise you have the wrong size/product, you will need to return it within 10 working days. Please make another Order for the correct product and once we receive your return, we will refund you for the original PRODUCT COST.

Please send your return to;

Returns – The Better Packaging Co

C/O Coghlan Pty Ltd

15 Berry Street

Clyde

NSW 2142

Phone: +61 2 9828 0111

Shipping Costs & Estimated Delivery times;

  • Flat rate NZ$7
  • North Island / 2-3 working days
  • South Island / 3-4 working days

If you have ordered and realise you have the wrong size/product, you will need to return it within 10 working days. Please make another Order for the correct product and once we receive your return, we will refund you for the original PRODUCT COST.

Please send your return to;

Returns – The Better Packaging Co
C/O Supply Chain Solutions
74 Westney Road
Mangere
Auckland 2022
New Zealand

Shipping Costs & Estimated Delivery times;

  • Flat rate US$65
  • Shipping times 7-14 working days + time to clear customs.

If you have ordered and realise you have the wrong size/product, you will need to return it within 10 working days. Please make another Order for the correct product and once we receive your return, we will refund you for the original PRODUCT COST.

Please send your return to;

  • Returns – The Better Packaging Co
  • C/O Supply Chain Solutions 
  • 74 Westney Road 
  • Mangere 
  • Auckland 2022 
  • New Zealand

Shipping Costs & Estimated Delivery times;

  • Flat rate US$30
  • Shipping times 7-14 working days + time to clear customs.

If you have ordered and realise you have the wrong size/product, you will need to return it within 10 working days. Please make another Order for the correct product and once we receive your return, we will refund you for the original PRODUCT COST.

Please send your return to;

  • Returns – The Better Packaging Co
  • C/O Supply Chain Solutions 
  • 74 Westney Road 
  • Mangere 
  • Auckland 2022 
  • New Zealand