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Shipping & Returns Info

When you order from us for delivery within North America, your order will ship from our distribution centre in Utah, USA.

 

SHIPPING COSTS & ESTIMATED DELIVERY TIMES

  • USA / 7–10 working days
    • Midwest / Flat rate $12 USD
    • Northeast / Flat rate $20 USD
    • South / Flat rate $16 USD
    • West / Flat rate $12 USD
  • Hawaii / 10-14 working days / Weight-based shipping
  • Canada / 6–10 working days / Weight-based shipping
  • Alaska / 10-14 working days / Weight-based shipping

You can see a full list of countries we do not ship to over on our FAQs page. 

 

RETURNS

If you have placed an order and realise you have the wrong size and/or product, you may be able to return them for a credit or exchange within 10 working days of purchase.  

Please note, once an order has been placed we are unable to make any amendments to your order.  If you have entered any incorrect details, you can place another order online and email us as below for instructions to return the surplus items.  

Any returns due to incorrect details and/or change of mind are subject to handling and restocking fees and the original shipping cost deducted from any credit. For our compostable range, due to these being a compostable product we do not accept any returns outside of the 10 days under any circumstances.   As we return our products into stock to be re-sold, all products returned must be in saleable condition with no units missing to be eligible for any credit.

For any faulty products we will cover the cost of replacement shipping. 

For all returns please email logistics@betterpackaging.com for further instructions.

 

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